Comments on: Hang in there, please!

By: Kelson

Kelson — Thu, 19 Mar 2009 22:57:19 +0000

I never managed to get in online this morning, but I got through by phone after 1 hour and 20 minutes of redialing. Left my top hotel choices, name and contact info. Finally got the email confirmation at about 2:30 pacific time. Got my 3rd choice hotel, so not terribly disappointed.

(They also got my name backwards and address incomplete, and by the time I called in to fix it, their call center had gone home for the day. Or, more likely, out to a bar to celebrate surviving the annual Comic-Con crush.)

By: heidi

heidi — Thu, 19 Mar 2009 20:50:27 +0000

I had the same exact problem making my reso – but I printed the “crash” page and managed to get back in there. I think I got one of the last rooms at The Hotel of My Choice, luckily. There are still rooms at the Hilton and the Grant and even the Marriott, but they’re all 200+ dollars more than the comic con rate.

By: Tracy

Tracy — Thu, 19 Mar 2009 19:48:51 +0000

I got through on the phone after about 30 minutes. The man at the other end said he wasn’t an agent but would take my information and my top four hotel choices and someone would enter it in the system then send me an email this afternoon.

It’s about 1 PM, and no email. Sigh.

By: Michael Grabois

Michael Grabois — Thu, 19 Mar 2009 17:54:15 +0000

Or maybe even a company with a website and phone line that can handle the crush.

I thought that they were supposed to have learned from last year’s crush, which was supposed to have been upgraded from 2007′s crush.

By: Jonah Weiland

Jonah Weiland — Thu, 19 Mar 2009 17:33:08 +0000

Some sort of counter once you’re in that queue would be an excellent addition — one that updates so you know whether you’re making any progress.